675 North Field Drive Lake Forest, IL 60045
Voca has an immediate opening available for a Customer Service in Lake Forest!
- This position is Non Exempt. Hours over 40 will be paid at Time and a Half. 3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
- Bachelor's Degree Required** -- Recent Grads strongly preferred. Competencies: Ability to work in a fast-paced environment, processing electronic: (EDI; email; internet; fax); and phone orders Previous experience in an SAP environment is desired. Direct verbal and written communications with customers Maintain highest levels for service; professionalism; accuracy and efficiency as well as an appropriate sense of urgency. Demonstrates the ability to work in a team environment, able to effectively interface with internal groups such as Sales, Distribution/Logistics. Ability to utilize and apply multiple and varied job aides; understand how and when to access resources. Utilize multiple systems simultaneously. Predictable and reliable attendance is required. Operates independently within department guidelines; acts independently to resolve customer issues. Demonstrates the ability to solve problems and make appropriate decisions. Offer appropriate options based on situation. Recognizes when it is appropriate to escalate to supervisors. Has authority; responsibility and accountability for the day-to-day execution of duties. Heavy and speedy keyboarding is required. Basic level Word and Excel experience required. Must be familiar with search engines and be able to search and navigate using the internet. Excellent telephone, written and verbal communications skills necessary. Ability to handle difficult customers and to facilitate one-call resolution
Voca: The Spirit of Work