Customer Service II
One Lillehei Plaza St. Paul, Minnesota 55117
Voca has an immediate opening available for a Customer Service II in St. Paul, MN!
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
3 - 5 year experience required.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
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