Customer Service II
675 North Field Drive Lake Forest, Illinois 60045
Voca Professional has immediate openings available for Customer Service II professionals in Lake Forest, IL!
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, we’re very excited to hear from you!
- This position is NonExempt.
- Hours over 40 will be paid at Time and a Half.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- 3 - 5 year experience required.
- Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
Partnering with Voca comes with a number of benefits including:
- Dedicated Recruiter
- Competitive, Flexible Pay Packages