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Customer Service II

Abbott Park, IL 60064

Category: Professional Job Number: 16336

 

Voca has an immediate opening available for a Bilingual (Spanish and English) Customer Service Rep in Abbott Park, IL!  If you are interested, please forward your resume to Jon Burckhardt at JBurckhardt@myvoca.com and call him at 312.261.3146.  Thanks! 
 

Position Details 

Job Description:

  • Professional fluency in Spanish and English (both written and verbal)
  • Problem solver, attention to detail, and customer service oriented
  • Maintain regular and punctual attendance
  • Work overtime as assigned
  • Relationship Builder
  • Multi- tasker
  • Time management experience
  • Project management experience
  • Workday knowledge desired
  • Salesforce knowledge desired
  • 3 years’ experience HR Background preferred
  • Degree preferred
  • Hours over 40 will be paid at Time and a Half
  • 3 - 5 year experience required
  • Takes inbound or places outbound calls to provide information to customers
  • Utilizes a database to retrieve customer or company information
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials
  • Can use multiple operating environments (Windows, DOS, Mainframe)
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

 


Voca: The Spirit of Work

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