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Customer Service II

Abbott Park, IL 60064

Category: Professional Job Number: 16336


Voca has an immediate opening available for a Bilingual (Spanish and English) Customer Service Rep in Abbott Park, IL!  If you are interested, please forward your resume to Jon Burckhardt at and call him at 312.261.3146.  Thanks! 

Position Details 

Job Description:

  • Professional fluency in Spanish and English (both written and verbal)
  • Problem solver, attention to detail, and customer service oriented
  • Maintain regular and punctual attendance
  • Work overtime as assigned
  • Relationship Builder
  • Multi- tasker
  • Time management experience
  • Project management experience
  • Workday knowledge desired
  • Salesforce knowledge desired
  • 3 years’ experience HR Background preferred
  • Degree preferred
  • Hours over 40 will be paid at Time and a Half
  • 3 - 5 year experience required
  • Takes inbound or places outbound calls to provide information to customers
  • Utilizes a database to retrieve customer or company information
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials
  • Can use multiple operating environments (Windows, DOS, Mainframe)
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word


Voca: The Spirit of Work


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