Customer Service Associate
Portland, Oregon 97232
Zip Code: 97232
Area Code: 503
Priority Level: High
Company/Client Name: PacifiCorp
Salary Range: $31,200-$33,280
Recruiters who will be receiving these resumes: Danielle
Voca Creative has an opportunity for a Customer Service Associate with our client in Portland. Interested candidates will reach out to Danielle at firstname.lastname@example.org direct line 347-293-2560.
- Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
- Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
- Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
- Coordinate customer requests, when necessary, with the appropriate company department.
- Prepare written communication, and perform other non-phone back office work.
- Communicate with field personnel via phone or electronic means to process customer work orders.
- High School Diploma or GED Certificate.
- A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
- Demonstrate active listening, problem solving and win-win resolution skills.
- Comfortable using multiple computer programs while working with customers.
- Familiar with basic math for billing analysis.
- Driven to meet company performance standards.
- Type a minimum of 30 WPM.
Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.