Customer Service Associate

Grand Rapids, MI 49525

Job ID: 13510 Category: Professional


Voca Professional has immediate openings available for Customer Service Associate professionals in Grand Rapids, MI! Interested candidates should email their resumes to


Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!


Assignment Details 

Job Description:

  • Serves as a customer advocate in our Client's Health call centers, clearly articulating health insurance information, including but not limited to claims, eligibility and benefit information, in a manner that our customers can easily understand. 
  • Works towards a successful outcome for each call by utilizing critical thinking and anticipating the customer’s needs while helping members navigate their through their health insurance. 
  • This resource must be able to use resources effectively, assuming ownership of concerns and escalated calls – communicating when there is a concern and proactively seeking solutions.



Required Experience 
• 1 year of Customer Service experience 

Preferred Experience 
• Salesforce 
• Facets 


Traveler Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages

Daniel Sanchez
Voca | Senior Recruiter

t 507-288-5260 m 507-322-8351 347-293-2560
Connect with me on LinkedIn

Voca: The Spirit of Work


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