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Customer Intake Specialist II

Miramar, Florida 33027

Job ID: 11412 Category: Professional

Job Description

  • Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations; Identify and direct beneficiaries to the most appropriate, cost effective medical care;
  • Processes request for authorization according. Excellent communication skills;
  • Commitment to offering quality service to internal and external customers;
  • Ability to respond quickly and proactively to customer queries;
  • Demonstrated teamwork through flexibility and reliability; superior customer service skills;
  • Ability to adapt to varied situation and exercise sound judgment



  • Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
  • Call center experience may be required;
  • Attention to detail;
  • Proven ability to quickly learn new systems and processes; 6 plus years’ experience.            


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