Customer Intake Specialist II
485 Metro Place South Dublin, OH 43017
Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
Identify and direct beneficiaries to the most appropriate, cost effective medical care;
Processes request for authorization according.
Excellent communication skills;
Commitment to offering quality service to internal and external customers;
Ability to respond quickly and proactively to customer queries;
Demonstrated teamwork through flexibility and reliability;
Superior customer service skills;
Ability to adapt to varied situation and exercise sound judgment
Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required;
Call center experience may be required;
Attention to detail;
Proven ability to quickly learn new systems and processes;
6 plus years experience.