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Customer Intake Specialist II

Dublin, OH 43017

Category: Professional Job Number: 11863

Job Description: 

Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;

Identify and direct beneficiaries to the most appropriate, cost effective medical care;

Processes request for authorization according.

Excellent communication skills;

Commitment to offering quality service to internal and external customers;

Ability to respond quickly and proactively to customer queries;

Demonstrated teamwork through flexibility and reliability;

Superior customer service skills;

Ability to adapt to varied situation and exercise sound judgment

Qualifications: 

Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required;

Call center experience may be required;

Attention to detail;

Proven ability to quickly learn new systems and processes;

6 plus years experience.

 

Elizabeth Leon

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