123 E Main St Louisville, Kentucky 40202
Voca Professional has immediate openings available for Clinical Innovation Specialist professionals in Louisville, KY!
Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, we’re very excited to hear from you!
The East Central Region within our Client has a very high volume of faxes that need to be attached electronically.
There are a large number of electronic faxes that are in an Outlook centralized mailbox. There are thousands in this mailbox.
Worker will have access to this centralized Outlook email box. They will go into the email box, drag and drop ten faxes at a time onto their workstation. They will do the following:
1) Open up the fax
2) Look for the patient identifier
3) Look the member up in CGX
4) Find case associated with the fax (typically the identifier is by location)
5) Go into the case and attach the fax.
6) Label the fax with the proper naming convention
7) Move to the next fax
Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations; Identify and direct beneficiaries to the most appropriate, cost effective medical care; Processes request for authorization according. Excellent communication skills; Commitment to offering quality service to internal and external customers; Ability to respond quickly and proactively to customer queries; Demonstrated teamwork through flexibility and reliability; superior customer service skills; Ability to adapt to varied situation and exercise sound judgment Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required; Call center experience may be required; Attention to detail; Proven ability to quickly learn new systems and processes; 6 plus years experience.
PRIOR PHONE EXPERIENCE FAST PACE
PROPER PHONE ETIQUETTE AND PERSONABLE MANNER
ABILITY TO WORK VIRTUALLY AND MAINTAIN A GOOD RAPPORT BEING THE FACE OF HUMANA
MIN 35 WPM TYPING
ABILITY TO WORK WITHIN MULTIPLE SYSTEMS UP TO 6 WHILE NAVIGATING EACH
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