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Client Service Representative

Omaha, Nebraska 68114

Category: Professional Job Number: 15542

 

Voca has an immediate opening available for a Client Service Representative in Omaha, NE

Position Details 

Job Description:

• Respond to inbound calls related to application, hardware and software products (may include POS terminals) or related inquiries
• Diagnoses and resolves problems using documented procedures and checklists 
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Voca: The Spirit of Work

IND-AS

Amy Svendsen

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