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Client Service Representative

Marietta, Georgia 30066

Job ID: 11745 Category: Professional

Job Description: 

The Customer Care Professional will be responsible for answering incoming calls as well as responding to email inquiries for multiple products.

The Customer Care Professional will be assisting customers with sensitive information pertaining to Point of Sale payment terminals.

Due to the sensitivity of the information, the Customer Care Professional will be expected to protect the privacy and confidentiality of all data that is transmitted with each call or email.

The Customer Care Professional will also be responsible for providing excellent customer service to each and every caller as well as consistently achieving Quality-scoring goals and Service Levels.

Requirements:

Must possess a High School Diploma or GED.

Answer incoming calls and emails via the Salesforce platform, accurately, efficiently, and within service levels.

Listen and respond appropriately to customer inquiries.

Collect data and enter into appropriate fields.*Required to answer in-bound customer service calls in support of established departmental standards as determined by product agreements.

Due to nature of voice center, excellent attendance is critical to the success of supporting our products, and overall business.

Due to nature of business, sustained accuracy is critical to success.

Ability to operate across multiple software platforms simultaneously to meet deployment goals and client expectations.

Strong analytical and computer skills are required.

Salesforce experience preferred.

Inventory/production/SAP software ie:

Oracle experience preferred.

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