Client Service Representative
One Western Maryland Parkway Hagerstown, MD 21740
Voca has an immediate opening available for a Client Service Representative in Hagerstown, MD! Interested candidates will reach out to Caitlin Larson at firstname.lastname@example.org, direct line 952-303-8111.
Job Description:• Respond to inbound calls related to application, hardware and software products (may include POS terminals) or related inquiries
• Diagnoses and resolves problems using documented procedures and checklists
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Voca: The Spirit of Work