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Client Service Representative

Hagerstown, MD 21740

Category: Professional Job Number: 13466
 
Voca Professional has immediate openings available for Client Service Representative professionals in Hagerstown, MDInterested candidates will reach out to *Marcus at molivera@myvoca.com, direct line 952-303-8117.
 
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
 
Assignment details are provided below, we’re very excited to hear from you!
 
 
Assignment Details 
 
Job Description
  • Handles inbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles customer service inquiries and problems via the telephone.
  • May answer inquiries, resolve problems, and promote products/services.
  • May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
  • Researches problem areas and documents processes used to correct issues.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision

 

Shift:
Shift (09:00:AM - 05:30:PM) Mo We Th Fr Sa
 
Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.
 

Marcus Olivera
Voca | Sr. Recruiter
t 507-288-5260 c 952-303-8117
www.myvoca.com
Voca: The Spirit of Work

 
IND-MO

 

Marcus Olivera

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