job search

Client Service Representative

Hagerstown, Maryland 21740

Job ID: 10986 Category: Professional

Job Description

  • Typically supports application, IT hardware and software products.
  • Diagnoses and resolves problems using documented procedures and checklists.
  • Handles problem recognition, research, isolation, and resolution steps.
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
  • Support is related to external clients.

 

Qualifications:          

 

  • Requires extensive knowledge of the organization, products, and/or services.
  • Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
  • Call Center experience a plus.
  • Ability to multi Task- BC Knowledge a must, fluent in Internet Explorer, General Computer Competencies

 

Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: