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Client Service Representative

Hagerstown, Maryland 21740

Job ID: 10986 Category: Professional

Job Description

  • Typically supports application, IT hardware and software products.
  • Diagnoses and resolves problems using documented procedures and checklists.
  • Handles problem recognition, research, isolation, and resolution steps.
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
  • Support is related to external clients.




  • Requires extensive knowledge of the organization, products, and/or services.
  • Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
  • Call Center experience a plus.
  • Ability to multi Task- BC Knowledge a must, fluent in Internet Explorer, General Computer Competencies


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