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Client Service Representative

Hagerstown, Maryland 21740

Job ID: 10543 Category: Professional

Job Description

  • Our Client’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success.
  • Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution.
  • Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction.
  • They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.
  • Typically supports application, IT hardware and software products.
  • Diagnoses and resolves problems using documented procedures and checklists.
  • Handles problem recognition, research, isolation, and resolution steps.
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
  • Support is related to external clients.

 

Qualifications:

  • Requires extensive knowledge of the organization, products, and/or services.
  • Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
  • Call Center experience a plus. Ability to multi Task- BC Knowledge a must, fluent in Internet Explorer, General Computer Competencies
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