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Call Center Customer Service Representative

Wilmington, Delaware 19809

Job ID: 10461 Category: Professional

Voca is looking to fill a Call Center Representative position with our client in Wilmington, DE.  If interested please email your resume to cmiller@myvoca.com.   

Job Description:

  • Typically supports application, IT hardware and software products. 
  • Diagnoses and resolves problems using documented procedures and checklists. 
  • Handles problem recognition, research, isolation, and resolution steps. 
  • May require follow-up but is capable of handling most issues without escalation to a higher level of expertise. 
  • Support is related to external clients. 
  • Performs Customer Service, Call Center, and basic Technical Troubleshooting duties.

Qualifications:

  • Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
  • Call Center experience a plus.
  • Ability to multi Task- Basic Computer Knowledge a must, Fluent in Internet Explorer, General Computer Competencies

Voca is a national full service staffing and consulting company that specializes in Staff Augmentation, Direct Hire and Executive Search placement. Our client base covers mid-size companies to Fortune 500 organizations to include a full range of industries which provides us the opportunity to place you in IT, Healthcare, Accounting/Finance, Legal and Professional positions. Our goal is to provide the tools and opportunities to help our consultants grow, and to provide the best possible candidates to our clients.

Chad Miller
Voca 
Senior Recruiter
t 201-855-7003  d 952-303-8110  

myvoca.com
Connect with me on LinkedIn

Voca: The Spirit of Work
Voca: The Spirit of Work

 

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