Call Center Client Service Representative
1 Western Maryland Parkway Hagerstown, Maryland 21740
Voca Professional has an opportunity for a Call Center Client Service Representative with our client in Hagerstown. Interested candidates will reach out to Chad Miller at email@example.com, direct line 952-303-8110.
- Typically supports application, IT hardware and software products.
- Diagnoses and resolves problems using documented procedures and checklists.
- Handles problem recognition, research, isolation, and resolution steps.
- May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
- Support is related to external clients.
- This position is a great fit for Call Center, Customer Service Representatives, Technical Troubleshooting, and Technical Support.
- Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
- Call Center experience a plus.
- Ability to multi Task- Basic Computer Knowledge a must, Fluent in Internet Explorer, General Computer Competencies
Voca is a national full service staffing and consulting company that specializes in Staff Augmentation, Direct Hire and Executive Search placement. Our client base covers mid-size companies to Fortune 500 organizations to include a full range of industries which provides us the opportunity to place you in IT, Healthcare, Accounting/Finance, Legal and Professional positions. Our goal is to provide the tools and opportunities to help our consultants grow, and to provide the best possible candidates to our clients.