Business Analyst II
500 W Main St Louisville, KY 40202
This candidate will be working with the Shared Solutions department at client location.
One of their core objectives is to assess services being used within various departments across the enterprise.
The Hiring Leader that this candidate will be reporting to, in particular will be need an Analyst to a more in depth look within client's call centers.
1.) Based on service survey (Voice of the Customer), what other data information can be used to inform deeper understanding of the results and opportunities?
2.) How would we visualize the results of the information in effective self-service tools?
3.) How many calls are coming into the IVR and how many authenticate?
4.) How many callers self-serve in the IVR?
5.) How would we visualize the results in an effective self –service tool?
This Analyst will be responsible for the following tasks: Understanding the need for operations and service reporting Utilizing the data and develop the approach/finished product to enable business owners to make informed decisions Acquire user requirements to develop data source strategy, develop mock ups, and revise based on feedback Link disparate data sources to develop insight Provide high quality finished dashboards, reports, and workbooks Understand key performance metrics and functional goals and ideate data solutions Respond to daily requests for ad hoc reporting (2 + requests per day varying in complexity)
Bachelor’s degree with a major in a quantitative discipline (computer science, engineering, math, etc.)
3-5 years in an analytics role (contingent labor roles are acceptable)
3+ years of data visualization experience
3+ years of experience programming with SQL; Python and SAS are a plus but not required
Demonstrable working knowledge of relational databases
Independent worker who can meet deadlines
Call center reporting and healthcare experience a plus
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