job search

Bilingual Customer Service Rep

Miramar, Florida 33027

Category: Professional Job Number: 16615


Voca has an immediate opening available for Bilingual CSRs in Miramar, FL!

Position Details 

Job Description:

  • The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries.
  • The Inbound Contacts Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks.
  • Typically works on routine and patterned assignments. Responsibilities
  • The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation


  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Previous inbound call center or related customer service experience
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • ***Fluency in Spanish required***

Voca: The Spirit of Work


Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.