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Bilingual Customer Service Rep

Miramar, Florida 33025

Category: Professional Job Number: 15485

 

Voca has an immediate opening available for a Bilingual Customer Service Rep in Miramar, FL!  Interested candidates will email resume to jvor@myvoca.com for consideration.  
 
Position Details 
Job Description:
  • The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. 
  • The Inbound Contacts Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks.
  • Typically works on routine and patterned assignments. 
  • The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. 
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. 
  • Escalates unresolved and pending customer grievances. 
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Qualifications
  • High School Diploma or equivalent 
  • 2 years of customer service experience 
  • Strong customer service orientation 
  • Strong attention to detail 
  • Strong typing and computer navigation skills 
  • Previous inbound call center or related customer service experience 
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • ***Fluency in Spanish required***
 

Joshua Vor
Voca | Senior Recruiter
t 507-288-5260 d 952-303-8132
myvoca.com
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