Bilingual Customer Service Rep
10749 Marks Way Miramar, Florida 33025
Voca has an immediate opening available for a Bilingual Customer Service Rep in Miramar, FL! Interested candidates will email current resume to Chad Miller at firstname.lastname@example.org and call 612-324-0800.
Job Description:The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries.
The Inbound Contacts Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks.
Typically works on routine and patterned assignments.
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Escalates unresolved and pending customer grievances.
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
High School Diploma or equivalent
2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Previous inbound call center or related customer service experience Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills ***Fluency in Spanish required***
Voca: The Spirit of Work