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Bilingual Customer Service Rep

Miramar, Florida 33025

Category: Professional Job Number: 14948

 

Voca has an immediate opening available for a Bilingual Customer Service Rep in Miramar, FL! Interested candidates will email current resume to Chad Miller at cmiller@myvoca.com and call 612-324-0800.

Position Details 

Job Description:

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. 
The Inbound Contacts Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks. 
Typically works on routine and patterned assignments. 
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. 
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. 
Escalates unresolved and pending customer grievances. 
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Qualifications

High School Diploma or equivalent 
2 years of customer service experience 
Strong customer service orientation 
Strong attention to detail 
Strong typing and computer navigation skills 
Previous inbound call center or related customer service experience Capacity to multi-task, including use of multiple computer applications simultaneously 
Effective verbal and listening communication skills ***Fluency in Spanish required***


Voca: The Spirit of Work

IND-CM

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