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Bilingual Customer Service Rep

Miramar, Florida 33027

Job ID: 11159 Category: Professional

Job Description

  • Outbound calls, approximately call volume 50-60 calls per day to directly respond to questions, handle issues and provide guidance to both internal and external customers.
  • These associates engage with members through every step of their road to wellness.
  • As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers.
  • Make welcome calls to new members
  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with our client’s customers
  • Educate customers about our clients Medicaid products and services over the telephone


Job Description


  • Bilingual (English / Spanish) must be able to speak, read and write in both languages without limitations or assistance.
  • High School Diploma
  • Proficiency in Microsoft Word and Excel  
  • Aptitude for quickly learning and navigating new technology, systems and applications  
  • Proficient PC / typing skills
  • Capacity to maintain confidentiality
  • Previous call center or related customer service experience


Role Desirables


  • Associate’s or Bachelor’s Degree
  • Knowledge of Medicaid benefits


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