job search

Bilingual CSR (Spanish)

Miramar, Florida 33027

Category: Professional Job Number: 15642
Voca has an immediate opening available for a Bilingual Customer Service Rep in Miramar, FLInterested candidates will reach out to Caitlin Larson at clarson@myvoca.com, direct line 952-303-8111.

Position Details 
 
Job Description
 
  • Addressing incoming telephone, digital, or written inquiries
  • Basic administrative, clerical, operational, customer support, and computational tasks
  • Typically works on routine and patterned assignments
  • Addresses customer needs which may include complex benefit questions, resolving issues, and educating members
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Escalates unresolved and pending customer grievances
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
Qualifications
  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Previous inbound call center or related customer service experience
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Fluency in Spanish required

 
Caitlin Larson
Voca | Senior Recruiter
t 507-288-5260 d 952-303-8111 
myvoca.com
Connect with me on LinkedIn
Voca: The Spirit of Work
IND-CL

Caitlin Larson

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.