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Auto Liability Claims Team Leader 500158

Orlando, Florida

Job ID: 8485 Category: Professional

Job Description

  • Supervises multiple teams of PL Specialists and/or multiple claims colleagues for wide span of control; and delegates duties to others within the unit as needed.
  • Identifies and advises management of trends, problems, and issues; makes recommendations on course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for assigned office(s).
  • Provides technical/jurisdictional direction to PL Specialists on claims issues and resolution.
  • Compiles, reviews and analyzes management reports and takes appropriate action.
  • Performs quality review on claims in compliance with audit requirements, service contract requirements and quality standards.
  • Reviews reserve amounts on high cost claims and claims over the authority of individual PL Specialists.
  • Maintains periodic review of claims that are litigated, sensitive, or questionable as determined by the client.
  • Maintains contact with client on claims and promotes professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes on specific claims as requested by client.
  • Maintains frequent diaries on complex or high exposure claims.
  • Ensures that direct reports are properly licensed in the jurisdiction serviced.
  • Ensures claim files are coded correctly and adequate documentation is made by PL Specialists.
  • Supports the organization's quality program(s). 
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.


Candidate Requirements

  • Baccalaureate degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.
  • Six (6) years claims management experience related to professional liability claims and two (2) years claims supervisor experience required.
  • Thorough knowledge of claims management processes and procedures for multiple product lines
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Credit security clearance, confirmed via a background credit check, is required for this position.
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