• Engage with and assist members/visitors in their Guidance Center experience
• Utilize proprietary software to accurately track consumer engagement
• Ensure physical location is maintained according to established standards
• Assist with interactive programs and classes, including physical set-up and clean-up
• Provide coverage for Guidance Center Coordinator as needed
• Ensure adherence to corporate policies and guidelines as well as CMS guidelines and external partners’ guidelines
• Member Focus: Connects meaningfully with members/potential members/visitors to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal consumer experience.
• Builds Trust: Consistently models and inspires high levels of integrity, lives up to expectations/commitments/deadlines, and takes responsibility for the impact of one's actions.
• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens, communicates with respect, and builds trusting, collaborative relationships.
• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• High energy with an on-stage personality that is warm and welcoming
• Bilingual (Spanish/English)
• Ability to work closely with the senior population
• Able to work independently
• Strong organizational skills
• Attention to detail
• Ability to anticipate needs/be proactive
• Ability to deal with ambiguity and be flexible in a changing environment
• Must have excellent interpersonal skills and be comfortable presenting information to a group of people
• 5+ years of prior administrative assistance or coordinator experience, or 3 years of admin experience if candidate has a health and wellness background
• High School Diploma
• Proficiency in Microsoft Office Word, Outlook and Excel
• Good typing skills
• Capacity to maintain confidentiality and work independently in support of the department
• Hospitality, Retail and/or Health and Wellness background is preferred
• You will report to the guidance center manager. This area is under the leadership of Consumer Engagement.skills with a professional appearance and friendly disposition; Ability to meet deadlines, work under pressure independently; Sensitivity to confidential matters; Flexibility with regard to overtime; Educational requirements may vary based on job level; Minimum HS Diploma or equivalent required.