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Administrative Assistant I

Tamarac, FL 40218

Category: Professional Job Number: 11776

Job Description: 

• Engage with and assist members/visitors in their Guidance Center experience
• Utilize proprietary software to accurately track consumer engagement
• Ensure physical location is maintained according to established standards
• Assist with interactive programs and classes, including physical set-up and clean-up
• Provide coverage for Guidance Center Coordinator as needed
• Ensure adherence to corporate policies and guidelines as well as CMS guidelines and external partners’ guidelines
Key Competencies 
• Member Focus: Connects meaningfully with members/potential members/visitors to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal consumer experience. 
• Builds Trust: Consistently models and inspires high levels of integrity, lives up to expectations/commitments/deadlines, and takes responsibility for the impact of one's actions. 
• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens, communicates with respect, and builds trusting, collaborative relationships. 
• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. 

Role Essentials 
• High energy with an on-stage personality that is warm and welcoming
• Bilingual (Spanish/English)
• Ability to work closely with the senior population 
• Able to work independently 
• Strong organizational skills 
• Attention to detail 
• Ability to anticipate needs/be proactive 
• Ability to deal with ambiguity and be flexible in a changing environment 
• Must have excellent interpersonal skills and be comfortable presenting information to a group of people 
• 5+ years of prior administrative assistance or coordinator experience, or 3 years of admin experience if candidate has a health and wellness background 
• High School Diploma 
• Proficiency in Microsoft Office Word, Outlook and Excel 
• Good typing skills 
• Capacity to maintain confidentiality and work independently in support of the department
Role Desirables 
• Hospitality, Retail and/or Health and Wellness background is preferred
Reporting Relationships 
• You will report to the guidance center manager. This area is under the leadership of Consumer

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