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Western Region Rep

Woodcliff Lake, New Jersey 07675

Job ID: 8226 Category: Professional

Job Description

Responsible for resolving executive, escalated and legal customer issues in a professional and timely manner.


Basic job duties may include but are not limited to:

•           Respond to customer correspondence, phone calls, internet, etc., in accordance with the department's policies and procedures.

•           Ensure the highest level of customer satisfaction through direct contact with our client’s owners, Market Teams and dealers.

•           Review inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center) about our client’s products, dealers, parts, service, sales, etc.

•           Research background of inquiry/complaint with appropriate or dealer personnel and investigate service history through repair orders, Customer Central, Warranty System and other resources.

•           Work closely with Market Teams to encourage satisfactory resolution of customer complaints.       


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