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Training System Analyst

Woodcliff Lake, New Jersey

Job ID: 8069 Category: Financial

Job Description

The Training System Analyst position works as part of the training system team to develop, support and maintain the usage of a very large inter-connected corporate training system.

 

The Training System Analyst will work closely with both business and technology groups. The ability to react quickly to evolving business requirements and the need to communicate with multiple stakeholders with various backgrounds is critical.  Excellent communication skills, analytical skills, teamwork, and the ability to build and maintain strong business relationships are essential.

 

Business Process Analysis / Project Management

  • Defines and reviews training system usage workflows and processes with business owners for suitability/fit; suggests alternatives as needed
  • Creates functional requirements and models as needed
  • Develops training measurement and reporting solution strategies to support business objectives
  • Manages external vendors, suppliers, and internal business partners as needed to accomplish proposed training system solutions
  • Develops business process or training system solutions in response to atypical business needs

 

Reporting, Data Analysis, and Testing

  • Designs and executes one-time and scheduled training data (and related data) reports in support of training systems operations and business needs
  • Develops and executes test procedures for training system functions/enhancements and specialized reporting

 

Maintenance & Support

  • Serves as a training system support escalation contact for complex issues reported to the training system Help Desk team
  • Performs routine administrative work in the training system, like creating training offerings, or user account adjustments
  • Creates tickets in various IT systems in support of training system operational issues
  • Creates documentation (various forms) for training system workflows or maintenance process

 

Interpersonal Skills

  • Aptitude and interest in both technology and business
  • Excellent written and verbal communication skills are a must
  • Highly motivated.  Specifically, being interested in following up on detailed business or technical issues and understanding the functional and technical impact of any change
  • Willingness to take initiative, develop creative approaches, and work independently

 

Technical Skills

  • MS Office (Word, Excel, Outlook, PowerPoint, Visio) for Windows
  • Expert level in Excel, especially for complex data analysis; experience with other business intelligence/reporting applications a bonus 
  • Ability to create visual mockups (screen capture and editing, other modeling methods)
  • General overall understanding of Javascript & HTML, Database structures & relationships, and user interactions with web-based applications

 

 

QUALIFICATIONS

  • Associates degree, or Equivalent (Bachelor's Preferred)
  • Experience as a business analyst for complex web-based applications or reporting (2-5 years)
  • Experience in a large corporate environment (3-5 years)
  • Experience with training systems, learning management systems (beneficial, not required) (1-2 years)
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