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Telephone Operator

Jacksonville, Florida

Job ID: 8970 Category: Professional

Job Description:

  • Channels all incoming calls and provides direct numbers as needed; connects callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
  • Takes patient referral information from external Physician
  • Offices and disseminates to appropriate scheduling team.
  • Assists in training new telephone operators by reviewing policy and procedures, answering questions and training on required systems.
  • Additional duties may include but are not limited to; Additional clerical tasks such as disseminating email/fax/phone to appropriate scheduling teams, email/fax/phone outside institutions requesting outside material for upcoming appointments/review, indexing incoming faxes, collating patient packets, etc.

 

Candidate Requirements:

  • Requires a high school diploma or G.E.D.
  • Requires knowledge of basic office equipment (computers, photocopiers, fax machines, etc).
  • Typing skills and office computer software knowledge required.
  • Must be self-directed with good problem-solving and organizational skills.
  • Must be able to carry out duties independently without close supervision and receive direction from multiple sources.
  • Must be able to read and follow instructions and able to manage multiple tasks.
  • Will be accountable for the delivery and pick-up of all items in an efficient manner.
  • At minimum: 6-12 months experience working in Healthcare Industry with understanding of Medical Terminology
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