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Team Production Operator 2

Chesapeake, Virginia

Job ID: 9191 Category: Professional

Job Description

  • Operate / monitor equipment – process work according to shop paper, department instructions, and/or client expectations to plastic and print mail product for mailing.
  • Use shop paper instructions to pick plastic and paper collateral for jobs to be processed.
  • May includes manually inserting collateral into envelopes, affixing tags to plastic carriers, stuffing mail into expedited mailing packages, feeding and unloading zip sort equipment.
  • Update information management systems - use PC’s to interact with various information management systems for job instructions and to update the status of jobs.
  • Troubleshoot Problems - resolve issues with unclear instructions from clients and various instruction tools that are used in day to day activities.
  • Identify material issues and escalate as needed. Address quality and productivity issues with team-members and escalate to product owners.
  • Perform Quality Checks – Inspect completed work using appropriate procedures and methods.
  • Verify correct material using detail job instructions.
  • Verify products in accordance with industry standards.
  • Complete a visual inspection on up to 100,000 documents and 40,000 personalized products.
  • Document required quality checks. Participate in problem resolution and root cause analysis.
  • Investigate in client reported defects (internal and external) and assist with the implementation of revised procedures.
  • Training - assist in the orientation and training of other employees.
  • Participate in cross-training expectations to include certification and documentation.
  • Safety - maintain clean work area in accordance with 5-S. Understand, interpret and abide by OSHA regulations. Identify and report any unsafe condition or activity.
  • Performs other duties as assigned
  • Incumbent must be able to work in a high-value security controlled environment.
  • Incumbent is responsible for providing service for over 1400 different clients and must ensure accuracy, cost effectiveness, and timeliness.



  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • The incumbent must be able to make decisions using pre-established guidelines regarding: products meeting quality standards;
  • Resolution of minor machine problems and determining when a service technician is required; and
  • Adherence of guidelines to ensure correct shipment of accounts.
  • Able to perform the essential functions of the position without posing a “direct threat” to the health or safety of self or others.
  • High school diploma or equivalent preferred.



Operation employees at all levels, service levels, clients, vendors, and upper management



  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.
  • The noise level in the work environment is usually very loud (hearing protection required).



  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.
  • The employee may regularly lift and/or move up to 50 pounds.



  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Management retains the discretion to add or change the duties of the position at any time.
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