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Special Sales Coordinator

Woodcliff Lake, New Jersey

Job ID: 9194 Category: Professional

Job Description

  • Special Sales Coordinator will be responsible to support the Special Sales Department with administrative duties upon request.
  • Establish Customer Identification Numbers (CRM#s) in Siebel each morning for European Delivery & Military Programs.
  • Enter European Delivery reservation request information into Siebel and e-mail reservation letters to dealers
  • Enter Military Purchase Order information into Siebel and e-mail dealers and customers
  • Compile and e-mail the confirmation letter to European Delivery customers after Siebel entry and Power of Attorney packages for AG is completed by the ED coordinator.
  • Prepare customer file folders including labels for all program vehicles.
  • Assist with filing of customer files, answering phones, administrative duties for the department.
  • During the training process, the Special Sales Coordinator will not be responsible to answer department 800#.
  • Assist with Power Point presentations and department projects upon request
  • Responsible for the payment of department and dealer invoices
  • Responsible for SAP and Reporting
  • Responsible for daily monitoring of the Special Sales email inbox. Our Client’s point of contact for our Client’s, U.S. MINI dealers, field personnel and customers regarding Military Sales, Diplomatic and Embassy Programs.  
  • The coordinator will be responsible for resolving customer situations. 
  • This position requires an individual with strong customer relations skills and must maintain a positive and friendly demeanor with customers, dealer personnel and internal colleagues.      
  • Responsible for maintaining the daily activities of the Diplomatic Sales Program. 
  • Includes verifying sales documents, issuing authorizations and monthly reimbursement to the dealers via Misc. Billing. 
  • The coordinator should proactively communicate with the dealer body to ensure all needed documentation has been submitted to reconcile and complete reimbursement.               
  • The coordinator will be required to support all Special Sales programs, including but not limited to our Client’s Car Club of America, European Delivery and Group Partner Program. 
  • Tasks to include assisting with European Delivery Registration documentation, assisting with the processing of our Client’s CCA appeals, our Client’s Group Partner Program forms and Security documents when necessary.             
  • Responsible for the coordination of the Embassy program.
  • This includes verifying documents, obtaining AG approval and maintenance of excel sales spreadsheet. 
  • The coordinator must maintain communication with the dealer to provide approved incentive/pricing to ensure a timely response in order to finalize sale process with the Embassy.
  • Once the vehicle is delivered, the coordinator must reconcile the fees and incentive reimbursement to the dealer via Misc. Billing and reconcile reimbursement with our Client AG.  
  • Program requires attention to detail and continuous follow up between our Client’s AG, Controlling and the dealer.                   
  • Responsible for assisting and resolving Special Sales customer situations via the 800 number.  
  • This is critical to ensure a high level of customer relations skills, capable of balancing heavy work load while maintaining a positive and friendly demeanor with customers and dealers. 
  • The coordinator must be proficient in all of our Client’s Special Sales Programs, policies and procedures.                   
  • The coordinator will assist with any departmental administrative duties to include filing, copies and FedEx mailings as needed.                       

 

Qualifications:

 

  • Associate Degree, or the equivalent in work experience.
  • Bachelor degree preferred
  • 3-5 years automotive experience a plus.
  • Strong customer relations skills.
  • Strong independent decision-making, problem-solving and collaborative skills.
  • Strong prioritization, organization and follow up skills.
  • Excellent verbal and written communications skills.
  • Flexible to deal with interruptions, changing priorities and deadlines.
  • Microsoft Office:  Strong proficiency in MS Word and Excel.  PowerPoint a plus. 
  • IFT& SAP a plus.
  • Well-developed skills in effectively and comfortably interacts with all levels of management and local/international associates.
  • Knowledge of company policies, systems and procedures to serve as program resource.
  • Respect and supports work ethics and confidentiality reflective of company values.
  • German a plus but not a requirement
  • Automotive Sales
  • Customer Relations

 

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