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Special Product Investigations Consultant

Woodcliff Lake, New Jersey 07675

Job ID: 8313 Category: Professional

Job Description

  • Engage with our Client’s Group customers and stakeholders regarding safety-related claims; facilitate the investigation of claims of fire, personal injury, property damage or loss alleged to have resulted from product defects or malfunctions; clearly and convincingly convey inspection analyses, which may be highly technical in nature.              
  • Negotiate reasonable and timely settlement of customer claims and/or insurance subrogation demands for fire, personal injury and property damage or loss when appropriate; ensure that all required legal documentation is processed.                    
  • Work closely with Legal Department and Product Analysis in keeping with the SPI protocol; provide Product Analysis with all statements and documents required to fulfill TREAD Act requirements              
  • Work closely with Market Teams to encourage resolution to customer complaints when appropriate.
  • Participate in training and remain expertly knowledgeable about our client’s products, policies, customer satisfaction philosophy and legal elements involved in customer matters; stay up-to-date on current our Client’s safety technology; proactively advise SPI management, Product Analysis and other technical groups on possible impact of perceived claim trends or “hot topics” as they are learned.           
  • Research inquiries and claims to assess whether they will be addressed through SPI Protocol.               
  • Provide training to various groups, centers, field personnel and others outside the department on the function and methods of SPI as needed


Educational Requirements: 

  • Bachelor’s Degree
  • 2-3 years Customer Relations experience in an automotive application
  • Basic PC competency
  • Windows
  • MS Office Suite
  • Excellent communication skills
  • High level of familiarity with various technical features and functions of our Client's products, particularly active and passive safety systems
  • Willingness and ability to speak tactfully with individuals who have been involved in physically and/or emotionally stressful situations
  • Highly organized
  • Independent and capable of multi-tasking and effective time management         


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