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Quality Assurance Specialist II

Atlanta, Georgia

Job ID: 8221 Category: Professional

Job Description


4-7 years



  • This position supports the Manager of SkyMiles Operations on the day-to-day technical operation and administration of the  SkyMiles loyalty program, as well as on SkyMiles capital enhancement projects throughout the year.
  •  Business-as-Usual / Operational Responsibilities
  • Partner with loyalty technology (IT) team on a day-to-day basis to support the overall operational needs and ensuring performance metrics are met.
  • Supports marketing and SkyMiles platform systems, including identifying areas for process and automation/functionality improvements. Work with IT on requirements, design, testing, and implementation.
  • Responsible for User Acceptance Testing (UAT), and evaluating the software applications and systems related to Loyalty
  • Participate in UAT planning, UAT Status/Coordination, and prioritize defects for resolution
  • Record and document test results, and compare to expected results.
  • Provide application instructions and direction for other testers
  • Support other team members, when needed, to maintain and update business rules and promotional offers in loyalty database tables, using a Graphical User Interface.
  • Responsible for business rules setup and configuration, on a regular request basis, for the Marketing and SkyMiles Partnerships departments.
  • This includes base accrual and SkyMiles Medallion Qualification rules setup.
  • Support Year-End Processing for SkyMiles program, member accounts, and system data, including setup of the process as well as maintaining the process checklist.
  • Supports small system enhancements and other project work, including requirements, setup, and testing
  • Responsible for evaluating and defining business prioritization for system enhancements and defect resolution with the IT Department.
  • Responsible for adding and configuring new Non-air and Air Partners in the Loyalty system
  • Responsible for supporting existing Partners in the Loyalty system, including data movement and business rule setup/maintenance
  • Supports configuration of  Sky Club pricing and rules in the Loyalty system Capital Project Support
  • Support the creation of use cases and test scenarios
  • Assist in coordination of User Acceptance Testing and End-to-End testing and quality assurance
  • Assist with maintaining SkyMiles reports or scorecards for projects Supports General Manager and Manager in special tasks.
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