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Product Quality Engineer

Cary, North Carolina

Post Date: 07/14/2017 Job ID: 9338 Category: Technology

Job Description
  • Serve as key point of contact for Tier 2 escalations for the CWS division product lines.
  • Perform technical issue analysis on live/test installs utilizing all available tools and evidence to determine root cause.
  • Participate in technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.
  • Test and/or support installation of interfaces between Communications and Patient Safety systems and customer’ s interfaces, such as ADT, PBX, hand held wireless systems, RTLS, voice interfaces, etc.
  • Perform qualification of interfaces to new equipment and revisions to existing interfaces.
  • Validate procedures and report on results to QA/RA as required for release testing and product training.
  • Support technical writers in developing and reviewing technical documentation.
  • Travel as needed to customer sites for on-site troubleshooting and system installation support.
  • Participate in continuous improvement efforts to gain higher efficiency in resolving and prioritizing issues.
  • Create and approve KB articles.
  • Maintain awareness of FDA requirements, clinical requirements, and our Client’ s operating procedures that affect the product in assignment areas, and provides input on deficiencies in the product with regard to these standards.    


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The education and experience requirements are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor' s degree or equivalent experience with 1-3 years in a technical support role providing onsite/remote service to end user devices and clients, along with industry specific technical certification i.e. A+, N+, MCP, MCSA, etc.
  • Demonstrated skill working with multiple generations of Windows Server Platforms and Linux OS.
  • Prefer experience with database administration and infrastructure/design to include certification/training in Oracle, MS SQL Server, etc.
  • Excellent computer skills and experience with remote applications, MS Office, AutoCAD, Visio, etc.
  • Strong organization skills, detail oriented, and the ability to multi-task, meet deadlines, and competing priorities.
  • Excellent interpersonal and diplomacy skills, excellent verbal and written capabilities. Ability to ask probing, relevant questions that elicit useful evidence while demonstrating tact.
  • Hands on experience configuring and reconstructing distributed systems in a live or laboratory environment.
  • Experience with firewall devices a plus.
  • Knowledge of VOIP and wireless technologies a plus.
  • Must possess excellent critical thinking skills and ability to apply concepts of logic and scientific method in analyzing system behavior.
  • 2-3 year minimum working experience in a technical product development, sustaining or support environment required. Health care industry a plus. Experience working in a FDA regulated environment a plus.
  • Ability to follow quality control procedures in support of product commercialization.
  • Strong organization skills, detail oriented, and the ability to multi-task, meet deadlines, and prioritize work.
  • Strong interpersonal skills and the ability to effectively communicate at all levels of the organization (both within Hospitals and with third party contractors) required.
  • Possess a broad knowledge of corporate business practices, strategies and business objectives.
  • Ability to effectively work within a team environment where team achievement supersedes individual achievement.
  • Experience with creating and reviewing KB technical documentation using Knowledge Centered Service (KCS).
  • Foundational or better knowledge in most of the following areas:
  • Knowledge of Logical and Physical Data Modeling and development techniques using various tools.
  • Strong working knowledge of SQL Server 2008R2, 2014 and 2016 administration.
  • Strong working knowledge of database performance and monitoring tools.
  • Experience in ETL (extract, transform and load) processes using SQL Server Integration Services (SSIS).
  • Experience in Report Generation using SQL Server Reporting Services (SSRS) or similar tool, e.g. Tableau.
  • Experience with Data Mining for Business Intelligence using SQL Server Analysis Services (SSAS).
  • Experience in setting best practices and standards to be followed for all database tasks.
  • Demonstrated experience in problem analysis, design, problem solving, data analysis and working with database developers to drive a problem to resolution.     

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