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Patient Service Representative

Rochester, Minnesota

Post Date: 08/28/2017 Job ID: 9914 Category: Professional

Job Description
  • Depending on the assigned unit, receives direction from the physician team, technologists, therapists, the work unit supervisor and/or the assistant supervisor.
  • Works cooperatively with physicians, nurses, technologists, secretaries, residents, patient service representatives, clinical assistants, appointment coordinators, clinic operations coordinator, patients, and all levels of health professionals throughout the campus.
  • Performs various clerical, electronic, and customer service duties including the management, maintenance, and flow of patient information (medical records and test reports); coordinates physician and patient appointment schedules; receives patients and visitors; answers phones, and performs a variety of other support activities. Interacts directly with physicians, technologists, therapists, patients, and significant others.
  • The percentage of time in direct physician contact varies according to the unit assignment and shift.


  • High school graduate or G.E.D. Current or recent past (less than 2 -3 years) our Client’ s Patient Service Representative experience or completion of Outpatient Operations Support Training program preferred.
  • Must have knowledge of multiple electronic applications which support the desk system, knowledge of desk procedures and general clinic policies.
  • Keyboarding experience and completion of medical terminology/pharmacology courses preferred.
  • Requires positive communication and interpersonal skills, a commitment to customer service, demonstrated ability to work harmoniously in a team environment, flexibility, and the ability to achieve results in a fast-paced environment.          

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