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Patient Collections Specialist

St. Paul, Minnesota 55126

Job ID: 9519 Category: Professional

Job Description

  • Work with patients following insurance denial, patient responsibility, payment plans or co-pay waiver requests to determine appropriate file resolution and manage the selected process (Financial Assistance Sliding Fee Scale, Self-Pay or device return) through to completion.
  • Generate option letters to clients following insurance denial or notification of co-pay balance and follow through to resolution.
  • Generate Financial Assistance applications; manage the approval process, track approvals and follow-up with patients.
  • Manage Right Fax correspondence.
  • Manage receivables from clients on payment plans. Arrange for device contributions with Customer Service.
  • Return calls to payers timely.
  • Work with patient/families regarding co-payments/statements for patients that have not requested payment plans, co-pay waiver or have a DME max.
  • Return calls to families timely.
  • Arrange for Self-Pay upgrade purchases.
  • Maintain regular phone contact with Self-Pay, Financial Assistance, Co-Pay Payment Plan patients.
  • Pull patient paper files for all departments as needed from the file room and off-site storage, scan into the requestor’s workflow and re-filed in the file room.
  • Serve as a resource for staff if assistance is needed in scanning. Troubleshoot scanning issues.
  • Create and maintain library for CD’s of patient records for reference.
  • Organize and maintain storage of all financial and patient records.
  • Occasionally assist A/R with clerical duties, as needed.
  • Ad Hoc reporting generated by management request.
  • Other duties and projects as assigned.
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