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Member Services Rep

Brentwood, Tennessee

Job ID: 9842 Category: Other Area(s)

Receive, document and resolve customer inquiries by using established best practices

• Build lasting relationships with customers

• Educate customers, providers and employers about products and services over the telephone

• Comply with HIPPA and CMS regulations

• Schedule medical appointments and transportation for patients and/or care givers when needed


Key Competencies

• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

• Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

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