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Marketing Communications Manager I

Atlanta, Georgia

Job ID: 9606 Category: Professional

Qualifications:

  • 0-3 years
  • Excels at research, possesses excellent writing and editing skills and the ability to create editorial and technical writing output quickly
  • An understanding of tour Client's culture, operation and customer service issues/recovery is a plus
  • Proficient with Microsoft Office products
  • Ability to work with multiple teams simultaneously-both internal and external-in a dynamic fast-paced environment
  • Discretion to identify threats and opportunities in user generated content
  • Understands social media universe
  • Understands what it means to shoulder the communication of a brand in social media
  • Has excellent verbal and written communication skills and an ability to work individually on a project or in a team environment

 

Job Description:

  • Creatively and proactively assist our Client’s employees in their requests for information or help
  • Serve as the initial point of contact for inbound requests on online company digital properties
  • Identify and analyze issues, patterns and trends in issues, questions and topics
  • Disseminate above information to the appropriate internal departments so that they can respond accordingly
  • Monitor online conversations in all our Client’s internal employee engagement channels
  • Participate in online conversation as appropriate to build the brand, create visibility and thought leadership, support, engage, and create a culture of caring, recognizing, listening & responding
  • Identify and engage advocates on our Client’s engagement channels
  • Proactively escalate issues, observations, opportunities, and insights to the appropriate team
  • Source and manage content publishing and moderation
  • Become a subject matter expert for the technologies that are implemented
  • Train group administrators on how to use the tool
  • Train divisional administrators on social best practice, content management and how to use the tool
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