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Learning System Specialist

Woodcliff Lake, New Jersey

Job ID: 8809 Category: Professional

 

Job Description:

 

The Learning System Specialist position works as part of the learning system team to develop, support and maintain the usage of a very large inter-connected corporate training system. The Learning System Specialist will work closely with both business and technology groups. The ability to react quickly to evolving business requirements and the need to communicate with multiple stakeholders with various backgrounds is critical.  Excellent communication skills, analytical skills, teamwork, and the ability to build and maintain strong business relationships are essential.

 

  • Defines and reviews training system usage workflows and processes with business owners for suitability/fit; suggests alternatives as needed
  • Creates business and functional requirements and models as needed
  • Develops training measurement and reporting solution strategies to support business objectives
  • Manages external vendors, suppliers, and internal business partners as needed to accomplish learning system solutions
  • Develops business process or training system solutions in response to atypical business needs
  • Designs and executes one-time and scheduled training data (and related data) reports in support of training systems operations and business needs
  • Develops and executes test procedures for learning system functions/enhancements and specialized reporting
  • Serves as a learning system support escalation contact for complex issues reported to the learning system Help Desk team
  • Performs routine administrative work in the training system, like creating training offerings, or user account adjustments
  • Creates tickets in various IT systems in support of training system operational issues
  • Creates documentation (various forms) for training system workflows or maintenance process

 

 

 

Qualifications:

  • Associates Degree, or Equivalent (Bachelor’s Preferred)
  • Experience as a support or reporting specialist for complex web-based applications or reporting (1-3 years)
  • Experience in a large corporate environment (2-4 years)
  • Experience with training systems, learning management systems (highly preferred, not required) (1-2 years), such as Cornerstone on Demand, Saba, SumTotal, SAP Success Factors, Axonify, Canvas, Absorb, Moodle, Blackboard, TalentLMS, or other LMS applications
  • Aptitude and interest in both technology and business
  • Excellent written and verbal communication skills are a must
  • Highly motivated.  Specifically, being interested in following up on detailed business or technical issues and understanding the functional and technical impact of any change
  • Willingness to take initiative, develop creative approaches, and work independently
  • MS Office (Word, Excel, Outlook, PowerPoint, Visio) for Windows
  • Expert level in Excel (or Access), especially for complex data analysis; experience with other business intelligence/reporting applications a bonus 
  • Ability to create visual mockups (screen capture and editing, other modeling methods)
  • General understanding of JavaScript & HTML, Database structures & relationships, and user interactions with web-based applications
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