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Lab Call Center Rep

Phoenix, Arizona

Job ID: 9348 Category: Professional

Job Description

  • Efficiently and effectively manages a heavy volume of incoming laboratory telephone calls.
  • Sorts and directs the calls to the appropriate individuals.
  • Serves as informational representative of clinical departments/divisions.
  • Provides customer service and check-in for outpatient lab services.
  • Handles and processes specimens.
  • Performs record reviews.
  • Performs other duties and tasks as assigned.
  • May need to work at Scottsdale location (transportation provided from Hospital to outpatient clinic in Scottsdale)


Specific Job Details:

  • Customer Service, Calling Critical results, answering general laboratory questions, pulling blood and urine samples for add on tests.
  • Building of send out kits
  • Report management for results to EMR
  • Candidates must have call center AND laboratory experience.
  • Hours are 07:00 am-3:30pm



  • High school education or GED equivalent. Experience in lab customer service, a lab call center, specimen handling or record review is required.
  • Outstanding communication and interpersonal skills. Superior problem solving and organizational skills.
  • Ability to prioritize and maintain productivity in a fast-paced environment.
  • Exceptional computer skills are required.
  • Additional Qualifications
  • Medical terminology experience is preferred. Customer service experience preferred. Windows/Word proficiency preferred.
  • Prefer experience in lab customer service, lab assistant, specimen handling, or record review    
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