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Installation Technician

Houston, Texas

Job ID: 9253 Category: Professional

Job Description

  • Perform complex repairs on Trumpf Medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements:
  • Visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair
  • Utilize the appropriate tools in making required adjustments and repairs
  • Monitor the readings of electronic meters and gauges
  • Component replacements and facility coordination
  • Electronic, pneumatic system, and medical gas troubleshooting and repair of assigned products
  • Perform technical breakdown of any Trumpf Medical product and communication of technical performance of the product
  • Utilize manufacturer service manuals, installation manuals, and documentation to provide troubleshooting, root cause and repair while working independently
  • Use advanced test equipment for products assigned
  • Manage projects effectively to exhibit an understanding of the principles behind the theories of project management and to ensure maximum efficiency of installations
  • Meet all customer product installation requirements on schedule
  • Exercise sound judgment in order to plan and organize effectively to satisfy customer demands
  • Execute the entire installation process, including post-order paperwork flow, pre-installation requirements, structure reviews, and site inspections
  • Perform trial activity though execution of trial installations and trial de-installations
  • Sustain a clean and safe work environment, including 5S activities, sweeping, mopping, and all other general “housekeeping” duties
  • Provide on-call coverage, up to 24/7 basis for account visits, and adapt to a constantly changing daily schedule of activities
  • Complete written documents (records, reports, and forms) for internal, regulatory, and project documentation
  • Read and comprehend technical information pertaining to the repair, maintenance, and installation of Trumpf Medical products
  • Complete data analysis and interpretation as required using various electronic devices such as PC, smart phone, tablet etc.
  • Conduct effective, oral presentations of information to customers and co¬workers such as:
  • In-services training sessions to hospital staff and caregivers
  • Product demonstrations
  • Participation in team meetings
  • Feedback of field activities
  • Cross training of coworkers to complete both service center and field functions
  • Comply with all Hill-Rom and customer policies including Quality System ISO Standards and other applicable standards such as The Joint Commission, Construction Safety Requirements, and Blood Borne Pathogens
  • Support and understand compliance with all customer service and contractual expectations
  • Ensure continuous effective relationships with both internal and external customers
  • Demonstrate a proactive approach to safety awareness and compliance by successfully completing all required safety and compliance learning modules on a timely basis, identifying safety concerns and correcting as necessary, identifying potential safety issues on products and/or repair procedures and providing feedback to management team
  • Responsible for ensuring others are completing projects within safety requirements including coordinating completion of safety training for temporary employees and/or job specific requirements
  • Exhibit administrative paperwork proficiency which includes accuracy and timely submittal of paperwork and providing timely inventory management reconciliation information



  • High School Diploma or GED required, technical training or a technical degree from the military, trade school, college or university preferred
  • Demonstrated technical aptitude through a minimum of 5 years’ previous mechanical/hands-on experience in a technical or similar capacity, working with medical devices/FDA regulated products in a hands-on environment
  • Must possess ability to effectively communicate (both written and verbal) relevant project information to clients, superiors and internal customers and deliver engaging, informative, well-organized presentations
  • Understand how to communicate difficult/sensitive information tactfully
  • Understand Internet, Intranet, MS Office products to include: Word, Excel, PowerPoint and Outlook
  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
  • Must be available to work extended hours to meet time availability demands of hospital clients including 1st, 2nd or 3rd shift
  • Must be willing and able to travel with overnights required. Overtime may also be required
  • Must possess a valid driver’s license in state of residence and be able to operate a motor vehicle for extended periods of time
  • Must be able to provide suitable transportation for carrying the tools and parts required to perform the specific duties
  • Must possess exceptional Customer Service skills and maintain a professional appearance
  • Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction
  • Good written and verbal communication skills
  • Ability to work independently and manage time effectively
  • Ability to resolve conflict and adapt to new technologies



  • Must be able to maintain physical condition appropriate to the performance of assigned duties and responsibilities which include the following:
  • Able to work extensively on ladders and be able to lift 50lbs minimum overhead, including proper safety and ergonomic procedures
  • Able to sustain a work load consisting of exerting 50lbs minimum of force overhead frequently, and/or 25 to 50 pounds of force regularly and or greater than negligible up to ten pounds of force constantly to move objects
  • Ability to load, unload, deliver, and remove Trumpf Medical products to and from customer accounts, unassisted using appropriate processes and safety techniques
  • Possess dexterity in the use of hand and power tools to accomplish the installation / de-installation of Trumpf products
  • Continuously pushing, pulling, or lifting equipment, stooping, crouching, climbing, twisting or crawling to reach areas not easily accessed
  • Perform manual labor for extended periods of time under unfavorable and/or extreme conditions; sitting for extended periods of time
  • Must be able to sit, stand, kneel, stoop and work under product on back for long periods of time
  • Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials
  • Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
  • Must comply with OUR Client’s  infection control policies
  • Load, unload, deliver and remove medical devices unassisted


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