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IT Desktop Specialist

Salt Lake City, Utah

Job ID: 10587 Category: Technology

Job Description
  • Conducts analysis, creates system specifications, develops, tests and implements engineering, scientific/business applications, operating systems, file/database servers.
  • Utilizes existing or new technology in the automation of processes.
  • Evaluates software packages, provides recommendations to mngt.
  • Independently support clients of our Client' s systems via phone, email, web, or in person regarding computer software/hardware operation.
  • Develop training materials/procedures, train users in the proper use of hardware/software.
  • Troubleshoot device conflicts, resolve connectivity, moderately complex application issues.
  • Analyze issue, determine resolution. Provide 2nd-level support to the Help Desk for PC issues.
  • Build new PC assets in accordance w/business requirements, replace outdated equipment, manage technology obsolescence.
  • Determine best methods, cost effectiveness.
  • Image new PCs or laptops, hardware/software setup, configuration, remote control.
  • Independently develop, complete sm           

 

Qualifications:
  • Bachelor' s Degree in IT or a related field; or the equivalent combination of experience/education.
  • Minimum of 3 yrs. experience as a hands-on Desktop Support Technician working in an enterprise class environment w/personal computers, laptops.
  • Excellent attention to detail, the ability to learn new technologies quickly.
  • Good understanding of networking essentials, PC troubleshooting, networking.
  • Knowledge of current technologies, tools, applications, and vendors.
  • Understanding of company' s existing IT environment and of applicable company policies, practices, and procedures.
  • Documentation skills to prepare documentation of processes and procedures according to corporate standards.
  • Communication and interpersonal skills for consulting with users to understand needs, define requirements, and provide effective solutions.
  • Ability to develop, work through, and complete small technical projects.

 
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