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Helpdesk Analyst 1

Augusta, Maine

Post Date: 05/24/2017 Job ID: 8720 Category: Technology



The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.


  • Excellent written and verbal communication skills
  • Ability to resolve end user issues utilizing remote tools
  • Familiarity of ticketing systems
  • Experience with the removal of viruses and/or malware
  • Windows (windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
  • MS Office (2010 and above); 2-3 years exp.


  • Previous experience using TeamViewer


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