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Help Desk Support

Carrollton, Texas

Job ID: 8409 Category: Professional

Job Description
  • Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.
  • Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.
  • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
  • Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.

 

Qualifications:
  • Bachelor’ s degree preferred; High School diploma or equivalent required.
  • 2+ years customer service experience; call center environment preferred.
  • 1+ years training and/or documentation experience (education considered in lieu of experience)
  • Professional demeanor and ability to interact positively with customers.
  • Good interpersonal and communication skills; ability to relate well and cooperate with others.
  • Good organization and time management skills.
  • Working knowledge of MS Office.
  • Working knowledge of Internet Browsers (IE, Chrome, Firefox)
  • Working knowledge of the Windows Operating System, including but not limited to Windows 7 and up to the latest version.
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