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Finance Customer Care Center Representative

Dallas, Texas

Job ID: 8126 Category: Professional

Job Description

  • Present a professional image and represent the company in line with stated core values.
  • Log and resolve inquiries from customers and suppliers related to the categories listed below
  • Research and resolve issues related to unpaid supplier invoices and incorrect payments
  • Tax related inquiries, adjustments and approval.
  • New account and account set up inquiries
  • Research and resolve refund checks.
  • Resolve supplier issues related to check cashing/clearing and copy requests
  • Communicate questions related to invoice approvals,1099’s, and check/wire requests to AP

 

  • Project a positive and customer-friendly image while handling challenging customer complaints
  • Adhere and follow the Customer Service SOP created for the department
  • Technological adaptability to learn and use computer based tools to resolve customer issues
  • Complete reports and all other administrative duties in an accurate and timely manner.
  • Research debit and credit memo requests
  • Process and post stop payment items
  • Perform other duties or special projects as assigned.

 

 

REQUIRED SKILLS:

 

  • Minimum of 2yrs telephone customer service experience
  • Knowledge of Finance functions like Accounts payable, receivables, invoices etc.
  • Proven ability to handle multiple tasks effectively and meet deadlines.
  • Strong Team player attitude
  • Demonstrated exceptional customer service skills through verbal communication and interpersonal skills
  • Experience in Oracle or other accounting software such as SAP or JD Edwards a plus
  • Strong interpersonal skills which demonstrate flexibility, adaptability and a proven ability to work in a team environment.
  • Possess strong verbal and written communication skills.
  • Demonstrated telephone operation and courtesy.
  • Positive attitude required.
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