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ESC Program Administrator

Woodcliff Lake, New Jersey

Post Date: 07/13/2017 Job ID: 9315 Category: Professional

Job Description

Perform all functions related to daily administration of Extended Service Contract programs.
  • Facilitate and support ESC enrollments
  • Review and resolve dealer concerns
  • Communicate and ensure compliance with Warranties ESC policies and procedures


Act as primary Extended Service Contract liaison with our Client FS and external vendors, covering all aspects of our Client’ s NA obligor role including:
  • Develop, maintain, and implement new/existing ESC programs.
  • Primary User Coordinator for ESC program issues, between our Clients FS, and external vendors.
  • Responsible   for all aspects of the ESC Retail Center Agreement, Customer Agreement and Declaration pages, including terms, conditions, coverage’ s, exclusions, state- mandated provisions and disclosures, including any federal and state privacy disclosures.
  • Prepare all ESC program materials necessary for our Client’ s NA executive execution for registration with state departments of insurance.
  • Work with our Client’ s NA Legal and outside council to ensure our Client’ sNA compliance with all state insurance departments’ requirements for Manufacturer Obligor programs.
  • Identify Retail Center licensing requirements for ESC, on a state-by-state basis and monitor retail center compliance with these requirements.
  • Work with our Client’ sNA’ s third party insurance vendor to place and maintain in-force, appropriate contractual liability insurance policies.
  • Audit and approve payments to the ESC third-party insurance vendor.


Planning/Decision making/Reliability/Customer satisfaction 15%

Provide support for other Warranties programs (Certified Pre-Owned, Maintenance Plan Upgrade, and Aftersales Mobility Program) as necessary, including center interaction, process creation, assessment, and refinement.

Team behavior/customer satisfaction/flexibility                    10%

Perform other related duties/projects as required.                  5%

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