job search

Director of Operations 500231

Seven Hills, Ohio

Job ID: 8482 Category: Professional

Job Description
  • To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.
  • Responsible for overall operations management for all assigned locations/offices.
  • Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
  • Establishes business plan with goals and objectives for the partnership and locations/offices.
  • Monitors management reports relating to the partner/office performance.
  • Assists with the coordination of sales and client service efforts.
  • Performs other duties as assigned.
  • Supports the organization' s quality program(s).
  • Travels as required.
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.

 

Candidate Requirements
  • Bachelor' s degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
  • Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claim management experience and four (4) years of supervisory experience.
  • Strong technical claims knowledge
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: