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Device Testers and Field Team Leads for Epic Technical Dress Rehearsal (TDR)

Rochester, Minnesota

Post Date: 06/02/2017 Job ID: 8815 Category: Professional

Job Details

Our client is implementing the Epic EHR across their enterprise in Minnesota, Wisconsin, Arizona and Florida.  One of the areas of the project is End User Devices which includes surveying devices, identifying gaps, procuring and deploying new devices, performing Epic application build, and executing a Technical Dress Rehearsal (TDR).  TDR involves testing each device at each of the sites in the weeks and months prior to each Epic HER go-live (total of 4 go-lives).  These devices include workstations, printers, e-signature pads, bar code scanners, and other end user devices that integrate with the Epic EHR.

 

The TDR Team will work five days a week from 8 AM to 5 PM CT, but from time to time work either longer days, and thus some days like Friday will be shortened, or later hours and later start times to accommodate areas that cannot be seen during the day.

 

The TDR Team is split into two roles, each with separate duties:

 

The Virtual Command Center Liaison and Field Team Leads
  • Travel throughout Southeast and Southwest Minnesota locations to coordinate and lead the testing efforts at a given hospital or clinic location.  If available early and can travel to Wisconsin, Field Team Members can work with our active Wisconsin TDR team to begin shadow training and assisting with go-live support.
  • Work with the TDR Project Management team to review where their TDR team will be testing and provide a status report on a daily basis to the virtual command center.
  • Assess the overall scope of testing activities for the day.
  • Communicate in advance with local operations on where they are with the TDR, as well as where they intend to be next.
  • Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows.
  • Communicate frequently with virtual command center staff to ensure failed cases documented by the testers have sufficient data for issue investigation and resolution.
  • Track and report progress.
    • Assist with the TDR testing when Lead duties allow.

 

Device Testers
  • Travel throughout Southeast and Southwest Minnesota locations to test end-user devices.  If available early and can travel to Wisconsin, Device Testers can work with our active Wisconsin TDR team to begin shadow training and assisting with go-live support.
  • Work with the Field Team Lead to review and understand the testing locations and goals for the day.
  • Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows.
  • Perform testing on workstations, printers, and peripheral devices using a detailed testing script. 
  • Understand expected results and document failures effectively in the Epic TDR Issues List based on test script requirements.  Issues are also reviewed in daily command center calls.

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