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Desktop Administrator

New York, New York

Post Date: 07/19/2017 Job ID: 9405 Category: Technology

Job Description
  • User side: Manages the Information Technology (IT) infrastructure within an organization, including the physical network from a client perspective.
  • Configures, installs, maintains and upgrades applications and client hardware.
  • Under direct supervision, provides Desktop technical support to the organization' s internal users of computer applications and client hardware.
  • Answers routine questions regarding system procedures, online transactions, systems status and downtime procedures.
  • Assists network services, software systems engineering and/or application development in order to restore service and/or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities.
  • Plans own time and resources appropriately and in advance.
  • Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles.
  • Project Management: Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion.
  • Assists with research and provides input into project plans and milestones.
  • Develops timing estimates for basic projects based on limited understanding of customers business needs and time constraints.
  • Troubleshooting/Technical Support: Documents basic problems and the steps necessary to implement the solution.
  • Applies basic solutions to problems.
  • Collects information to analyze basic problems and identify their origin.
  • Quality Assurance: Under direct supervision performs preliminary tests for applications, ensuring alignment with standards and customer expectations.

 

Qualifications:
  • Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations.
  • Functional knowledge: Requires conceptual knowledge of theories, practices and procedures within the discipline.
  • Requires guidance on task initially and requires supervision.
  • Technical Skills & Requirements: Supporting desktop/laptops/tablets/mobile devices running Windows OS (required), MAC OSx(preferred), MS Office, iOS, Blackberry, e.t.c.

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