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Data Analyst

Woodcliff Lake, New Jersey

Job ID: 9136 Category: Professional

Job Description

  • Support department with all aspects of data analysis.
  • Data analysis and validation
  • Build spreadsheets to display data collected to support various team projects
  • Collect, collate and analyze results of surveys and interviews
  • Prepare, author, review and/or organize team documentation
  • Create and maintain central database brand/product specific reporting & Customer complaint logs.
  • Prepare monthly Executive Summary reporting
  • Responsible for creation of reporting including formatting, formulas, layout etc.
  • Supervise vendor handling of all complaints & goodwill compensations
  • Managing final outcome and turn-around time for damage complaints, reimbursements, and customer satisfaction complaints.
  • Support CKL program for CA Locksmiths by providing tier 1 technical guidance, locksmith registration and mailing, and liaising with coded parts department
  • Prepare adhoc reporting based on requests 
  • Responsible for mobile service CSV ordering process and monthly bonus payment calculations / mailings and awards.
  • Prepare daily reporting on AMG group performance going to engineering
  • Support field teams with complaint management.
  • Publish monthly newsletter 
  • Serve as department requisitioner for creation of all purchase requests.
  • Maintain accruals and monitor budget positions.
  • Prepare monthly statements and receive on goods  
  • Support roadside pilot programs initiative in role of assistant project manager.
  • Work with IT vendor, internal contacts for customer data, industry contacts and management.
  • Collect customer satisfaction surveys weekly from our Client’s NA sources and submit to vendors
  • Customer handling managed through external vendor.
  • Liaise with regional field teams to ensure satisfactory network performance and program administration. 

Breakdown data analytics provided to engineering department, production plant, product advocates, regional upper

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